You should check your account to see if anyone has set up forwarding rules and delete any you don’t recognise.ġ. From your inbox, click the Settings icon (cog) and click See all settings. Hackers will sometimes set up forwarding rules to send themselves a copy of emails coming in or leaving your account. MFA makes it harder for criminals to gain initial access to your device, account and information by making them jump through more security hoops and additional authentication layers, requiring extra time, effort and resources.įor a more detailed set of instructions, see the ACSC’s Step-by-Step guide Turning on Two-Factor Authentication – Gmail Step 5: Check account mail settings Turning on multi-factor authentication (MFA) is the most important defence against hackers gaining access to your Google account. Step 4: Enable Multi-factor Authentication
If you have not yet changed your password, instructions on how to do this can be found in Step 1.
If you have already changed your password in Step 1, then you have already completed this step. To sign out of all sessions, you will need to change your password. By signing out of all sessions, you will remove the cybercriminal from having access to your emails. Once logged in, click on Profile icon (top right) and then click on Manage your Google Account.Ĭybercriminals may be logged in to your email account. If a hacker knows your password, changing your password will slow them down and make it harder for them to get access to your account.ġ. If you have forgotten your email password, please skip to Step 1A to recover your account.Ĭhanging your password is important when investigating the security of your email account. Once logged in, you will be able to disrupt the hacker’s access and regain control of your account. If you are concerned that your email account has been hacked, it is important to login to your account as soon as possible. Reviewing your account security will help you to identify intruders, regain control of your account, and help prevent cyber attacks in the future. A cybercriminal could steal your sensitive information, or even commit fraud and send emails pretending to be you.Īfter any email security incident you should review the security on your account, even if you are not sure that you have been hacked. If someone gains unauthorised access to your email account, they can access your private communications. As with most forums, it’s considered good form to try searching for your problem to see if a resolution has already been posted.Email is a common target for cybercriminal activity. Just like Google Help, at the top of the page you can use the search bar to locate any relevant questions users may have already asked. Once you arrive at the forums, scrolling down shows the most recent questions that have been asked by the community. You can access the forum from the Gmail Help page (click the “Help Forum” link in the upper right-hand corner), or by going to the Gmail Help Forum page directly. The forum is populated with other Gmail users, as well as Google staff members. The next option is to head to the forums, where people go to ask specific questions about problems with Gmail accounts.
Using Gmail Help Forum for Specific Topics If you’re having a more specific, less common problem, you’ll need to turn to the Gmail Help Forum to get the help you need. If you don’t find a topic that answers your question, there’s a search box at the top of the page you can use to describe the issue you’re having.